How to Sell on Kobikoba

1. Why Sell on Kobikoba?

What you get:

• Your own online storefront — a customizable shop page with your brand name, logo, and banner
• Easy product management — list unlimited products with photos, descriptions, pricing, and inventory tracking
• Direct relationship with your customers — you handle sales, payments, and fulfillment your way
• Order and customer management tools — track orders, update statuses, and communicate with buyers
• Sales analytics — reports on sales, earnings, and best-performing products
• You set your own policies — your prices, your shipping rules, your return and warranty terms
• Low barrier to entry — no need to build your own website or hire developers

How Kobikoba works:

Kobikoba is a medium, not the merchant. Buyers discover products on Kobikoba, but the sale happens directly between you and the buyer. You collect payment directly, you ship the product, and you handle returns and warranties. Kobikoba does not process payments or handle fulfillment.

2. Getting Started in 5 Steps

Step 1 — Create Your Seller Account

1. Go to kobikoba.com/register and choose “Register as a Seller”;
2. Fill in your details: name, email, shop name, and password;
3. Verify your email address;
4. Complete your profile with your shop details and contact information.

Step 2 — Set Up Your Store

• Store name — choose a unique name for your shop (this becomes your store URL, e.g., kobikoba.com/store/your-shop);
• Store description — tell customers what you sell and what makes your shop special;
• Logo and banner — upload your brand logo and a cover image;
• Contact details — email, phone, and physical/store address (shown to customers as you choose);
• Location and shipping zones — define where you ship and estimated delivery areas.

Step 3 — Add Your Products

1. Product title — a clear, searchable name;
2. Description — detailed product information, specs, materials, sizes, etc.;
3. Product images — upload high-quality photos (add multiple angles; first image is your main thumbnail);
4. Price — your selling price, and optionally a discounted/sale price;
5. Inventory — stock quantity and low-stock alerts;
6. Categories & tags — place your product in the right categories so buyers can find it;
7. Product options — variants like size, color, or material (each variant can have its own price and stock);
8. Shipping details — weight and dimensions for accurate shipping calculations;
9. Policies — attach your return, refund, and warranty terms to the listing;
10. Publish — your product goes live in the marketplace instantly.

Step 4 — Configure Your Selling Settings

• Payment details — how customers pay you directly (bank transfer, mobile money, cash on delivery, or your own payment links). Kobikoba does not process payments — payments go straight from the buyer to you, via whatever method you offer;
• Shipping methods & rates — flat rate, per-zone pricing, free shipping thresholds, or pickup options;
• Store policies — your return window, refund terms, warranty terms, and order processing times;
• Vacation mode — pause your store temporarily when you’re unavailable (products stay hidden until you return).

Step 5 — Start Selling 

• Find your products through search, categories, and your store page;
• Contact you with questions before buying;
• Place orders directly with you.

3. Managing Your Store Day-to-Day

The Vendor Dashboard

Handling Orders

1. New/Processing — review the order and confirm availability;
2. Contact the buyer — arrange payment directly (since Kobikoba doesn’t process payments) and confirm delivery details;
3. Prepare & ship — pack and dispatch the order, or arrange pickup/delivery;
4. Mark as completed — update the order status so the buyer is notified;
5. Follow up — after delivery, politely encourage the buyer to leave a review.

Running Promotions

• Coupons — create percentage or fixed-amount discount codes, with expiry dates and usage limits;
• Sale pricing — set a discounted price on any product and show the original price struck through;
• Featured products — highlight your best items on your store page.

4. Getting Paid

• No payment processing fees from us — whatever your payment provider charges is between you and them;
• Instant access to your funds — no waiting for payout cycles;
• Full control — you choose which payment methods to accept.

5. Seller Policies & Requirements

• Accuracy — list only products you actually have, with truthful descriptions and real photos;
• Lawful products — never list illegal, counterfeit, stolen, dangerous, or prohibited items;
• Honoring your policies — follow the return, refund, and warranty terms you publish;
• Responsiveness — reply to buyer inquiries and orders in a timely manner;
• Respect — treat all buyers fairly and professionally; no harassment, scams, or manipulation;
• Compliance — follow all applicable business, tax, consumer protection, and product safety laws in your jurisdiction.

6. Reviews & Reputation

• Respond to reviews professionally — including negative ones;
• Resolve issues quickly and fairly before they escalate;
• If a buyer reports a problem to Kobikoba, we may review your store history — repeated complaints can affect your standing on the platform.

7. Seller Fees

Option A: Opening a store and listing products on Kobikoba is currently free. We reserve the right to introduce subscription or commission fees in the future with at least 30 days’ notice.

Option B: Kobikoba charges [subscription fee / commission] as described on our [Pricing Page]. Payments between you and your buyers are still made directly — we never process or hold transaction funds.

8. Need Help?

• Seller Support: sellers@kobikoba.com
• Report an issue: Contact Page

Ready to start?