ATARA

Kololo - Kampla
Kololo, 4, 20139

Monday - Friday 09:00 - 17:00

Help@kobikoba.com

AZAMA

Tonping - Juba
Tonping, 4, 2034

Monday - Friday 09:00 - 17:00

Help@kobikoba.com

General Questions

What is Kobikoba?

Kobikoba is an online marketplace that connects buyers with independent shop owners and sellers. We provide the platform where Sellers list their products and Buyers discover them. Kobikoba acts as a medium only — we don't sell products, process payments, or handle shipping. Every transaction happens directly between the Buyer and the Seller.

Is Kobikoba the seller of the products on the platform?

No. Kobikoba does not own, sell, stock, or ship any product. All products are listed and sold by independent Sellers who operate their own stores on our platform. When you buy something, your contract is with the Seller — not with Kobikoba.

Do I need an account to use Kobikoba?
  • Browsing — no account needed; anyone can browse products and stores;
  • Buying — an account may be required depending on how each Seller handles orders and communication;
  • Selling — yes, you must register a Seller account to open a store.
Is Kobikoba free to use?

Browsing Kobikoba is completely free. Selling on Kobikoba is Free. Payments between Buyers and Sellers are made directly, so Kobikoba never charges payment processing fees.

For Buyers

Will I receive the same product that I see in the picture?
Product photos and descriptions are created and uploaded by the Sellers themselves, not by Kobikoba. We require all Sellers to accurately represent their products, but we cannot guarantee that an item will exactly match its photos. We strongly recommend:
  • Reading the full product description carefully;
  • Checking the Seller's reviews from other buyers;
  • Contacting the Seller with any questions before ordering.
If the item you receive is significantly different from the listing, contact the Seller directly. If the Seller doesn't resolve it, you can file a complaint with us and we'll investigate.
Where can I view my sales receipt?
Receipts and order confirmations are issued directly by the Seller you purchased from — not by Kobikoba. Check the confirmation email or message you received from the Seller when you placed your order. If you can't find it, contact the Seller directly and ask them to reissue it.
How do I pay for my order? Does Kobikoba process payments?
  • Kobikoba does not process, collect, or handle payments in any way. You pay the Seller directly, using whichever payment method the Seller offers — such as bank transfer, mobile money, cash on delivery, or the Seller's own payment link. Payment arrangements are made between you and the Seller.
    Safety tip: Never send payment through untraceable methods to unverified parties, and never pay anyone claiming to represent Kobikoba — we will never ask you for money or payment details.
How can I return an item?
All returns, exchanges, and refunds are handled directly by the Seller, according to the return policy stated in their listing or store. Before buying, always review the Seller's return policy. If you need to return an item:
  1. Contact the Seller as soon as possible;
  2. Explain the issue and reference their stated return policy;
  3. Follow their return instructions.
If a Seller refuses to honor their own stated return policy, submit a complaint and we will investigate.

For Sellers

How do I start selling on Kobikoba?
It's simple:
  1. Register a Seller account at [kobikoba.com/register];
  2. Set up your store — name, logo, banner, description, and policies;
  3. Add your products with photos, prices, and descriptions;
  4. Configure payment and shipping — how customers pay you and where you deliver;
  5. Go live — start receiving orders!
See our full How to Sell guide for step-by-step instructions.
How do I get paid?
Directly by the Buyer. Kobikoba never holds or transfers your money. Buyers pay you using the payment methods you offer (bank transfer, mobile money, cash on delivery, your own payment links, etc.). Your payment instructions are displayed on your store and listings.
Important: Always confirm you've received payment before shipping an order.
How do I manage my products, orders, and customers?
  • Through your Vendor Dashboard — your control center for everything:
    • Add, edit, and organize products;
    • Track and update orders;
    • Create discount coupons;
    • View sales reports and analytics;
    • Read and respond to customer reviews;
    • Update your store settings and policies.
What can't I sell on Kobikoba?
Prohibited items include (but are not limited to):
  • Illegal goods or anything requiring a license you don't hold;
  • Counterfeit, replica, or stolen items;
  • Dangerous weapons, explosives, or hazardous materials;
  • Drugs and controlled substances;
  • Anything infringing intellectual property rights.
Listing prohibited items can result in immediate account termination and possible reporting to authorities. See our Terms of Service