FREQUENTLY ASKED QUESTIONS
The product images, descriptions, and listings on our platform are created and uploaded directly by the shop owners themselves. While we require sellers to accurately represent their products, we do not handle, store, or ship any items, and we cannot guarantee that a product will exactly match its listing. We strongly encourage you to review the product details carefully before ordering, and if the item you receive looks significantly different from the listing, you can report it to us via the "Report Abuse" or "Submit a Complaint" feature, and we will investigate the seller in question.
Sales receipts and order confirmations are issued directly by the shop owner you purchased from, not by us. Please check the confirmation email or message you received from the seller after placing your order. If you cannot locate your receipt, contact the shop directly. If the seller is unresponsive or refuses to provide proof of purchase, you may file a complaint with us and we will look into it.
All returns, exchanges, and refunds are handled directly by the shop owner or product owner you purchased from — this includes their return policy, return window, and any associated costs. Please contact the seller directly to arrange a return. If the seller does not honor their stated return policy, or if you believe you have been treated unfairly, you can submit a complaint or report the shop to us, and we will review the case and take appropriate action against sellers who violate our platform guidelines.
We do not manage inventory — each shop owner is solely responsible for their own stock levels. If an item is marked as "out of stock," please contact the seller directly to ask whether they plan to restock it. Since every shop operates independently, restocking decisions and timelines vary from seller to seller.
Shipping destinations, delivery areas, and shipping costs are determined entirely by each individual shop owner, since they handle all fulfillment themselves. Please check the shipping information on the product listing or contact the seller directly to confirm whether they deliver to your location and what the shipping options and fees are. We do not process or ship any orders on the platform.
Submit a complaint or report an abuse directly expressing the issue including the product and shop owner in question.