About Our Online Market And Safety

Read this information carefully to understand our safety guidlines and what to di incase of misinformation, misunderstanding or disputes with product, shop owner or our team.

1. About Our Platform

KOBIKOBA (“we,” “us,” or “the Platform”) is an online marketplace and listing service. We provide a platform and tools that allow independent shop owners, merchants, and product owners (“Sellers”) to list, advertise, and sell their products to customers (“Buyers” or “you”).
We do not sell products. We do not own, produce, manufacture, import, warehouse, stock, fulfill, or ship any of the products listed on the Platform. Every product listed on the Platform is offered and sold directly by an independent Seller.

2. We Are Not a Party to Any Sale

When you purchase a product through a listing on our Platform, the sales contract is formed directly between you and the Seller, and not with us. We act solely as a medium that connects Buyers and Sellers. We are not:
  • The seller, vendor, or merchant of any product;
  • A reseller, distributor, or supplier of any product;
  • An agent, representative, or partner of any Seller (unless expressly stated in writing);
  • A party to, or guarantor of, any transaction between Buyers and Sellers.

3. Payments

We do not process, collect, hold, or transmit payments on the Platform. All payments for products are made directly between the Buyer and the Seller, using whatever payment method the Seller offers and arranges. We do not handle funds at any point in a transaction, and we are not responsible for:
  • Payment failures, chargebacks, or disputes;
  • The security, handling, or refunding of any payment;
  • Fraudulent or unauthorized payment activity by a Seller;
  • Any fees, taxes, or charges imposed by payment providers.
You are advised to use payment methods that offer buyer protection and to avoid paying through insecure or untraceable channels.

4. Product Listings, Accuracy, and Quality

All product listings — including descriptions, images, prices, specifications, and availability — are created and uploaded by the Sellers themselves. We do not verify, audit, or guarantee the accuracy, completeness, authenticity, quality, safety, or legality of any listing.
Accordingly, we make no representations or warranties regarding any product, including but not limited to:
  • Whether the product matches its photographs or description;
  • The quality, condition, safety, or fitness of the product for a particular purpose;
  • Whether the product is genuine, new, or as advertised;
  • Pricing accuracy or stock availability.
If a product you receive does not match its listing, your claim lies with the Seller. You may also report the listing to us, and we will review whether it violates our platform guidelines.

5. Shipping and Delivery

All orders are packed, shipped, and delivered by the Sellers or their chosen carriers. We are not responsible for:
  • Shipping delays, lost packages, or damaged goods in transit;
  • Shipping costs, customs duties, taxes, or import fees;
  • Delivery restrictions or a Seller’s refusal to ship to certain locations;
  • Tracking information or carrier performance.
Any shipping-related concerns must be raised directly with the Seller and/or the carrier.

6. Returns, Refunds, Exchanges, and Warranties

All return, refund, exchange, and warranty policies are set and administered exclusively by the individual Sellers. Sellers are responsible for honoring their own stated policies and any applicable consumer protection laws in their jurisdiction.
We do not:
  • Issue, process, or approve refunds or returns;
  • Administer, honor, or enforce product warranties;
  • Decide disputes between Buyers and Sellers.
If a Seller fails to honor their stated return, refund, or warranty policy, you may submit a complaint to us, and we will investigate the Seller’s conduct under our platform guidelines. Where appropriate, we may warn, restrict, suspend, or remove Sellers who repeatedly violate our policies or engage in abusive practices.

7. Complaints and Reporting Abuse

Although we are not responsible for individual transactions, we take the integrity of our Platform seriously. If you experience any of the following, you may submit a complaint or report abuse through our designated reporting channels:
  • Misleading, fraudulent, or false product listings;
  • Sellers who fail to deliver paid-for items;
  • Sellers who refuse to honor stated return, refund, or warranty policies;
  • Harassment, scams, or abusive conduct by a Seller;
  • Suspected illegal activity or counterfeit goods.
Submitting a report does not guarantee a specific outcome, as the underlying transaction is between you and the Seller. However, we review all reports and may take action against Sellers who breach our guidelines, including removal from the Platform. Reports may also be escalated to relevant authorities where appropriate.

8. Seller Responsibility

Each Seller is solely responsible for:
  • Complying with all applicable laws, regulations, and consumer protection requirements in their jurisdiction;
  • Holding any required licenses, permits, or certifications;
  • Ensuring their products are safe, legal, and accurately described;
  • Honoring all promises, policies, and obligations made to Buyers;
  • Paying any applicable taxes on their sales.
We do not verify Sellers’ legal compliance, and a Seller’s presence on the Platform does not constitute our endorsement of them or their products.

9. Limitation of Liability

To the fullest extent permitted by law:
  • We shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of the Platform or any transaction between you and a Seller, including loss of money, data, or goodwill.
  • We make no warranties of any kind regarding the Platform, whether express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
  • We do not guarantee that the Platform will be uninterrupted, error-free, or free of harmful components.
  • Our total liability for any claim relating to the Platform shall not exceed the amount you paid us (if any) for access to the Platform in the twelve (12) months preceding the claim, or the equivalent of [amount], whichever is greater.

10. Third-Party Links and Content

The Platform may contain links to third-party websites or content provided by Sellers or other third parties. We do not control and are not responsible for third-party content, websites, or services. A link does not imply endorsement.

11. No Professional Advice

Any content on the Platform, including product descriptions and Seller communications, does not constitute legal, financial, medical, or other professional advice.

12. Changes to This Disclaimer

We may update this Disclaimer from time to time. Changes take effect upon posting to the Platform. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Disclaimer.

13. Contact Us

If you have questions about this Disclaimer, or wish to submit a complaint or report abuse, please contact us: